Frequently Asked Questions

Read the FAQs here

Yes. You must be at least 18 years old to purchase our products.

We ship to the following countries:

  • The Netherlands
  • Belgium
  • Germany
  • Spain
  • Portugal
  • Austria

Our products are shipped with DHL.

We offer the following payment methods:

  • Transferencia Bancaria
  • Sofortbanking
  • Enviar efectivo
  • Bitcoin

We charge a fixed rate, regardless of the weight or number of items. Shipping is free for orders over €100,-

The Netherlands

  • Standard with tracking: € 4.95

Belgium and Germany

  • Priority with tracking: € 6.95

Austria

  • Priority with tracking: € 9.95

Spain and Portugal

  • Priority with tracking: € 11.95

Orders are shipped within 24 hours on working days.

Delivery time

  • Netherlands: 1-2 business days
  • Belgium: 1-2 business days
  • Spain, Portugal, Germany, Austria: 2-4 business days

The products are packaged discreetly. Only your address and the return address are on the package.

You can find our return policy here. 

In short, we accept any unopened and sealed package as long as the customer contacts us within 14 days of the delivery date. 

Get in touch with us via our contact form and we will reply your message within 24 hours.

Yes, you can cancel your order before it is completed.

How do I cancel?
You can cancel your order using the contact form. Do not forget to mention your order number.

Profkratom.com
Keurenplein 41 (A3511)
1069 CD Amsterdam
Holanda

Email: info@profkratom.com
Phone: +31 (0)20 777 53 86 (10:00-16:00)

KvK-nummer: 73243345
VAT: NL146925075B02 

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