Frequently Asked Questions

Read the FAQs here

Is there an age requirement ?

Yes. You must be at least 18 years old to purchase our products.

To what countries do we ship?

We ship to the following countries:

  • the Netherlands
  • Belgium
  • Germany
  • Spain
  • Portugal
What are the payment options?

We offer the following payment methods:

  • Credit Card
  • Bitcoin
  • iDeal
What does shipping cost?

For orders less than €50,- the shipping costs are:

The Netherlands & Belgium

  • Standard: €3.99
  • Track & Trace: €5.99

France, Spain and Portugal

  • Standard: €6.95
  • Track & Trace: €9.95

Shipping is free for orders over €50,-!

How long will delivery take?

On business days orders are shipped within 24 hours.

Delivery time

  • the Netherlands and Belgium: 1-2 business days
  • France, Spain, Portugal: 2-4 business days
  • United States: 3-6 business days
How are the products packaged?

The products are packaged discreetly. Only your address and our return address are on the package. P>

What is the Profkratom return policy?

While our return policy can be found here, the short of it is that we’re willing to accept a return on any unopened and sealed product as long as the customer contacts us within 14 days of the delivery date.

Get in touch with us via our contact form and we’ll reply your message within 24 hours.

Can I cancel my order?

Yes, you can cancel your order before it is completed but why would you want to do that?

How do I cancel?
You can cancel your order using the contact form. Do not forget to mention your order number.

Company Details
Keurenplein 41 (A3511)
1069 CD Amsterdam
les Pays-Bas

Phone: +31 (0)20 777 53 86 (disponible de 9h à 18h)

KvK-nummer: 73243345
VAT: NL146925075B02 

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Veuillez utiliser ce formulaire de contact si vous avez des problèmes et avez besoin d’assistance, ou si vous avez juste une question à laquelle vous souhaitez une réponse.