Frequently Asked Questions


How can I order?
  1. Go to our shop
  2. Select a product category on the left.
  3. Select a product.
  4. If you have found a product that you like, choose the weight.
  5. Select add to cart.
  6. When you’re done adding products to your cart go to your cart here.
  7. Check the products in your cart and select proceed to checkout.
  8. Enter your information and shipping address.
  9. Select your preferred shipping method.
  10. Select your preferred payment method and continue to place order.
  11. Round up the payment and check your email for a confirmation email.
Is it safe to order?

Your bank statement or the packaging will not contain any references to kratom.

I did not receive a confirmation email

We automatically send you a confirmation email. The email might have landed in your spam inbox. If you have not received this email at all, please contact us.

Can I cancel my order?

Yes, you can cancel your order before it is completed but why would you? We only sell high quality products and guarantee that our Kratom is the best out there.

Still want to cancel your order?
You can cancel your order by using the contact form. Do not forget to mention your order number.

Is there an age requirement ?

Yes. You must be at least 18 years old to purchase our products.


To what states do we ship?

Shipping Restrictions At this time, we are unable to ship Kratom products to Alabama; Arkansas; Indiana; Rhode Island; Vermont; Wisconsin; San Diego, CA; and Sarasota County, FL.

How long will delivery take?

After items are done processing and have been shipped (max 1 working day), they should be delivered to your doorstep within 3-6 business days.

We may use any of the carriers below to deliver.

What does shipping cost?

We offer FREE shipping!

How are the products packaged?

The products are packaged discreetly. Only your address and the return address are on the package.

What is the Profkratom return policy?

You can find our return policy here. 

In short, we accept any unopened and sealed package as long as the customer contacts us within 14 days of the delivery date. 

Get in touch with us via our contact form and we will reply your message within 24 hours.


What are the payment options?

The payment methods we offer for our products are simple and safe. We offer the following payment methods:

Zelle is easy and reliable. It can be used from your own online banking app or website, and only requires an easy to register Zelle account.

See to learn about Zelle.

Pay easily, securely and anonymously with Bitcoin.

Trouble paying for your order?

We are here to assist with your payment problems. Please contact us if you have any questions.

Company details
Keurenplein 41 (A3511)
1069 CD Amsterdam

Email: [email protected]
Phone: +31 (0)20 777 53 86 (weekdays: 9am-6pm)

KvK-number: 73243345
VAT-number: NL001731569B69

Send us a message

Use this contact form if you have any problems and need support, or if you just have a question.