Frequently Asked Questions

ORDERING

How can I order?
  1. Go to our shop
  2. Select a product category on the left.
  3. Select a product.
  4. If you have found a product that you like, choose the weight.
  5. Select add to cart.
  6. When you’re done adding products to your cart go to your cart here.
  7. Check the products in your cart and select proceed to checkout.
  8. Enter your information and shipping address.
  9. Select your preferred shipping method.
  10. Select your preferred payment method and continue to place order.
  11. Round up the payment and check your email for a confirmation email.
Is it safe to order?

Your bank statement or the packaging will not contain any references to kratom.

I did not receive a confirmation email

We automatically send you a confirmation email. The email might have landed in your spam inbox. If you have not received this email at all, please contact us.

Can I cancel my order?

Yes, you can cancel your order before it is completed but why would you? We only sell high quality products and guarantee that our Kratom is the best out there.

Still want to cancel your order?
You can cancel your order by using the contact form. Do not forget to mention your order number.

Is there an age requirement ?

Yes. You must be at least 18 years old to purchase our products.

SHIPPING

To what countries do we ship?

We ship to the following countries:

  • Netherlands
  • Belgium
  • Germany
  • Spain
  • Portugal
  • United States

Our products are shipped with USPS, PostNL, DHL and Asendia.

How long will delivery take?

On business days orders are shipped within 24 hours.

Delivery time

  • The Netherlands: 1-2 business days
  • Belgium: 1-3 business days
  • Spain, Portugal, Germany: 2-4 business days
  • United States: 4-6 business days
What does shipping cost?

We charge a fixed rate regardless of the weight or the number of items. Shipping is free for orders over €75.

Belgium, Germany, Spain and Portugal

  • Standard: €4.95
  • Track & Trace: €7.95

The Netherlands

  • Standard: €4.50
  • Track & Trace: €5.50

United States

  • Standard: $7.95
  • Track & Trace: $9.95
How are the products packaged?

The products are packaged discreetly. Only your address and our return address are on the package.

What is the Profkratom return policy?

You can find our return policy here. 

In short, we accept any unopened and sealed package as long as the customer contacts us within 14 days of the delivery date. 

Get in touch with us via our contact form and we will reply your message within 24 hours.

PAYMENT

What are the payment options?

The payment methods we offer for our products are very simple, safe and anonymous.

We offer the following payment methods:

  • iDeal
  • Bancontact / MrCash
  • SOFORT banking
  • giropay
  • Bitcoin
  • Cash

iDeal | Bancontact / Mister Cash | SOFORT banking | giropay
Simply place an order and you will be redirected to the payment page of our provider. The name of the payment service provider is the name that will appear on your bank statement.

Cash
Many of our customers pay with cash. Follow the simple instructions on the checkout page.

Bitcoin
Pay easily, securely and anonymously with Bitcoin.

Trouble paying for your order?

We are here to assist with your payment problems. Please contact us if you have any questions.

Company details

ProfKratom.com
Keurenplein 41 (A3511)
1069 CD Amsterdam
Netherlands

Email: info@profkratom.com
Phone: +31 (0)20 777 53 86 (weekdays: 9am-6pm)

KvK-number: 73243345
VAT-number: NL001731569B69

Send us a message

Use this contact form if you have any problems and need support, or if you just have a question.

PLEASE INCLUDE ORDER# FOR INQUIRIES ABOUT ORDERS.