Frequently Asked Questions
- Go to our shop
- Select a product category on the left.
- Select a product.
- If you have found a product that you like, choose the weight.
- Select add to cart.
- When you’re done adding products to your cart go to your cart here.
- Check the products in your cart and select proceed to checkout.
- Enter your information and shipping address.
- Select your preferred shipping method.
- Select your preferred payment method and continue to place order.
- Round up the payment and check your email for a confirmation email.
Your bank statement or the packaging will not contain any references to kratom.
We automatically send you a confirmation email. The email might have landed in your spam inbox. If you have not received this email at all, please contact us.
Yes, you can cancel your order before it is completed but why would you? We only sell high quality products and guarantee that our Kratom is the best out there.
Still want to cancel your order?
You can cancel your order by using the contact form. Do not forget to mention your order number.
Yes. You must be at least 18 years old to purchase our products.
We ship to the following countries:
- United States
Our products are shipped with USPS, PostNL, DHL and Asendia.
On business days orders are shipped within 24 hours.
- The Netherlands: 1-2 business days
- Belgium: 1-3 business days
- Spain, Portugal, Germany: 2-4 business days
- United States: 4-6 business days
We charge a fixed rate regardless of the weight or the number of items. Shipping is free for orders over €75.
Belgium, Germany, Spain and Portugal
- Standard: €4.95
- Track & Trace: €7.95
- Standard: €4.50
- Track & Trace: €5.50
- Standard: $7.95
- Track & Trace: $9.95
The products are packaged discreetly. Only your address and our return address are on the package.
The payment methods we offer for our products are very simple, safe and anonymous.
We offer the following payment methods:
- Bancontact / MrCash
- SOFORT banking
iDeal | Bancontact / Mister Cash | SOFORT banking | giropay
Simply place an order and you will be redirected to the payment page of our provider. The name of the payment service provider is the name that will appear on your bank statement.
Many of our customers pay with cash. Follow the simple instructions on the checkout page.
Pay easily, securely and anonymously with Bitcoin.
We are here to assist with your payment problems. Please contact us if you have any questions.
Send us a message
Use this contact form if you have any problems and need support, or if you just have a question.
PLEASE INCLUDE ORDER# FOR INQUIRIES ABOUT ORDERS.